Improving Quality, Patient Safety, And Employee Satisfaction

• Provides an overview for healthcare leaders interested in embarking on a Lean journey
• Includes new and updated case studies and Lean tools
• Contains new material on strategy deployment
• Covers process audits, performance measures, and employee suggestion management

• New Edition of a Shingo Prize Winner!

Summary

Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety.

 The new edition of this international bestseller begins with an overview of Lean methods. It explains how Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes:

• New and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment
• New case studies—including a new Kanban case study (Northampton General Hospital) and another that ties together the themes of standardized work, Kanban, 5S, visual management, and Lean leadership for the prevention of patient harm
• New examples and updated data throughout, including revised chapters on patient safety and preventing medical errors

Detailing the steps needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital.

 *The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ.

Check out a video of Mark Graban discussing the new edition of his Shingo Prize-Winning Book