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Essentials for the Improvement of Healthcare Using Lean & Six Sigma

ISBN 13: 9781439846018
ISBN: 1439846014
Author: D.H. Stamatis
Publisher: CRC Press
Publication Date: 2010
Pages: 463
Binding: Hard Cover


  • Outlines the four critical issues in healthcare as they relate to efficiency and cost
  • Applies the theories of Lean and Six Sigma to primary care, managed care, and hospitals
  • Describes customer satisfaction and how it applies to healthcare
  • Discusses the formulation of a sequence of events in the improvement process
  • Emphasizes the importance of working as a team
  • Includes case studies that illustrate successes


Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.

Detailing immediate paths for improvement fundamental to primary care, hospitals, and managed care, Dr. Stamatis:

 Introduces much-needed mechanics of change, including transitioning from hierarchical groups to interactive inclusionary teams

  • Focuses on customer satisfaction as a key indicator of quality
  • Explains how Lean and Six Sigma tools can be readily applied to healthcare
  • Spotlights primary care, including how to define and redesign its process and develop better metrics
  • Presents IT applications that will improve billing, documentation, and patient care
  • Examines Malcolm Baldrige National Quality Award criteria as it applies to healthcare
  • Illustrates quality improvements and best practices through real world case studies
  • Includes a companion CD with Six Sigma forms and formulas, Lean improvement tools, and other quality tools and worksheets

Whether you think advances in technology and medicine, coupled with freedom of choice, makes the U.S. healthcare system the best in the world, or whether you believe growing costs, regulatory morass, and a tort-obsessed culture drop it to the bottom; it is evident that the processes currently employed and the subsequent defensive medicine philosophy that has resulted will not be able to meet the future demands of our aging society. Through Six Sigma and Lean, this text moves the focus from reactive controls to the proactive efficiency required to implement real and sustainable quality improvements that will allow us to forge a system that is all about wellness.

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