Ocapt Business Books

Advanced Search
Home About Us My Account Contact Us
New Arrivals5S - Visual ControlsAdministrationCell Manufacturing - JITCulture - KaizenFinance - MetricsGreenHealthcareImplementationLeadership - StrategyLean PrinciplesMaintenanceMistake ProofingProduct DevelopmentQuality & Six SigmaQuick ChangeoverShopfloorSupply Chain - KanbanValue StreamDVD & VideoLes livres LeanGamesShingo Prize Winners

Lean Enterprise Institute

Productivity Press


The Office That Grows Your Business MRO

Achieving Operational Excellence in Your Maintenance, Repair, and Overhaul Business Processes

ISBN 13: 9780984184323
ISBN: 0984184325
Author: Kevin J. Duggan
Publisher: Institute for Operation Excellence
Publication Date: 2010
Pages: 112
Binding: Softcover

The Office That Grows Your Business MRO Edition is an easy-to-read story that teaches how to create an MRO office that thrives on Operational Excellence, even in the face of uncertain customer demand, limited personnel, multiple priorities, and endless meetings. By following an intuitive, step-by-step process, turnaround time to customers decreases drastically, and the end result is a company that leverages its office to drive business growth.
Written as a practical guide, the book explains: 
  • How to create an office that operates without management
  • How to establish the true output of your business processes
  • How to create end-to-end flow in the office
  • How to create business process flow that “self-heals”
  • How to tell if your office is on time
  • How to create an office that will grow your business

Praise for The Office That Grows Your Business MRO Edition:

“A great, quick read, for lean beginners as well as experts that clearly communicates ‘what it’s all about.’  But don’t let the title mislead you.  Even though it’s directly written about office processes, the key concepts in The Office That Grows Your Business MRO Edition are 100% applicable and transferrable to achieving Operational Excellence in all aspects of manufacturing, processing, and servicing.  After reading this book on a recent plane ride, I bought copies for our entire Senior Leadership Team as well as my Operations and Supply Chain staffs.  This book really connects the dots for making processes that flow and self-heal.  Great job!”

Jim Swihart
VP Operations & Supply Management
Landing Gear Division
Goodrich Corporation

Shopping Cart

1Lean Tooling
1Cutting Tool Design - DVD
1Uptime, 2nd Edition

Need Help?

Canít find what you want? We will be happy to get it for you. Email jan@ocapt.com


1.Managing To Learn
2.On the Mend
3.Learning To See
4.Everything I Know About Lean I Learned in First Grade
5.Getting The Right Things Done


View our current specials.


OCAPT, the #1 source since 1992 for lean products in Canada, has close ties to the Lean community. Please meet some of our publishers, authors, and friends.

Ocapt Newsletter

Sign up for OCAPTís random opt in newsletter, sent only when we have news that may be of value to our customers Ė items such as new books and featured authors.

eVSM Software

eVSM cdElectronic Value Stream Mapping Software

Walking the shop or office floor with a paper and pencil to collect data and observe actual conditions is how value-stream mapping (VSM) is done.

Learn More

Parse Time: 0.154s