A quick introduction to using lean six sigma to improve your workplace, meet your goals, and better serve your customers. Packed with real-life examples, this book reveals the "four keys" of Lean Six Sigma and how they apply to your own job: - Delight your customers with speed and quality - Improve your processes - Work together for maximum gain - Base decisions on data and facts You'll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
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