Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. But diving into Six Sigma without the proper preparation and planning is inviting failure. That’s why there’s Rath & Strong’s Six Sigma Leadership Handbook. This practical guide from the global leader in Six Sigma solutions helps business leaders understand the methodology and major issues of Six Sigma and achieve successful implementation. This comprehensive resource focuses on the issues senior managers must face when considering Six Sigma as a key business strategy. It highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. Six Sigma takes planning, care, and caution if you want to do it right. Rath & Strong speeds up the process by providing a framework that helps you weigh the issues and make informed decisions about how you will use Six Sigma in your business. The handbook spotlights the major issues you need to consider, helps you align Six Sigma with the critical elements of your organization, and shows you how Six Sigma will impact your organizational culture. With Rath & Strong, you’ll have an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology. But this book is much more than a basic overview of Six Sigma. It offers the perspective you need to make the wise choice when considering any aspect of the methodology and breaks down all the issues of importance to today’s business leaders. It shares the Six Sigma experiences of executives from a wide range of industries to let you learn from the successes and failures of others before you begin. It demonstrates the flexibility and possibilities of Six Sigma–whether you want to use it as a simple cost-cutting measure or even as a method for developing your next generation of leadership talent. Rath & Strong’s Six Sigma Leadership Handbook examines the critical link between process, leadership, culture, and customer, and leads you through every cycle of deployment. Most importantly, it lets you follow companies such as Motorola, Johnson & Johnson, Honeywell, and GE into a new era–one defined by unparalleled customer satisfaction and greater profitability.