This book presents to a lucid, theoretical vision of what a lean company should look like, as well as the organizing principles that are its reason for existence and the rationale for the activities that go on inside it. It's among the first (if not the first) lean manufacturing guide to address all facets of your company from top management to customer service. The authors draw from the highly-respected Lean Aerospace Initiative (LAI) developed by MIT, which they had helped advance.
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