"Norman’s easy-to-read style and vivid recountings of time spent with people like Shigeo Shingo, Kaoru Ishikawa and Dr. W. Edwards Deming (and others) makes what could have been a dry technical book come alive. This book seems more like a conversation with an old friend. For those of fortunate enough to have heard Norman speak, you get the sense that Norman is right there with you, telling you the story in person. His enthusiasm and love for the principles of world class behavior comes through along with a willingness to laugh at himself while taking us along on his life-long journey toward a fuller understanding of the Japanese culture and their drive for waste free manufacturing… obtain your own copy. It is a mandatory part of the personal library for anyone interested in world class manufacturing." -Gary Conner, Lean Enterprise Training Lean1mfg@aol.com
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